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MISSION: To design, manage, and provide technical
services that improve production operations in such a
way that ensures customers are satisfied with products
and services, increases company revenues and profits,
and allows team members to learn new skills and grow
professionally.
OFFER THE FOLLOWING QUALIFICATIONS
- Design engineering
changes to improve equipment operations,
productivity, and efficiency.
- Learn operations
and adapt quickly to new equipment, products, and
systems.
- Improve corporate
profits by solving short-term and long-term
engineering and mechanical problems.
- Train and
supervise company and clients' Service Technicians
to provide services that exceed industry standards.
- Prefer to travel
extensively to international and domestic sites.
TECHNICAL SERVICES
Alpine Engineered Products,
Grand Prairie, Texas
7/94 - Present
Supervisor/Field
Service Technician
- Supervision:
Plan and manage the installation of production
equipment for use in the wood and steel truss
industry. Supervise installation of 12 types of
machinery onsite in both international and domestic
locations for customers of the world's largest
manufacturer. Install projects ranging from $200,000
to $1 million. Also inspect customers' existing
equipment to determine potential needs for
additional add-on sales of technical services and
parts. Company manufactures 20 types of equipment.
Travel 70% of the time.
-
Sales/Marketing/Bidding: Consult with owners,
managers, and supervisors to identify business
issues and offer solutions to clients' production
breakdowns, plans for expansion, recognition of
pending industry changes, and other concerns. Define
projects, analyze costs, and prepare bids and
proposals for equipment and technical services.
Negotiate contracts and secure agreements with
customers.
- Training/Staff
Development: Train, supervise, develop, and
evaluate performance of new-hire Service
Technicians. Ensure technicians provide services
that meet and exceed industry standards, comply with
company policies and procedures, fulfill OSHA and
company safety practices, and meet customers'
expectations for high-quality service. Customer
Field Training: Supervise and train customers'
production staffs in the operation and maintenance
of newly-installed equipment.
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Policies/Procedures: Research and analyze
equipment operations. Write and revise policies and
procedures for installation and maintenance of
designated machinery to continually improve
production efficiency, productivity, and safety.
Develop tool requirements for installation of 12 of
the company's 20 production machines.
Achievements:
E. Helton Equipment Repair,
Fort Worth, Texas
6/83 - 7/94
Manager/Owner
- Management:
Founded and managed a company that repaired off-road
equipment for industrial clients throughout the
Dallas/Fort Worth Metroplex. Repaired equipment
in-house and onsite at clients' facilities.
Negotiated maintenance contracts. Procured parts.
Scheduled pickup and delivery of equipment to be
repairs. Scheduled service trucks. Hired, trained,
and supervised 2-3 mechanics and administrative
personnel.
Achievements:
- Client Services:
After decreasing operations costs and increasing
profitability for Alpine Engineered Products, a
major client, I was offered and accepted a position
as a Service Technician with the company.
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